An example of a product-related visit may include a purchase of furniture or appliances. Other examples of visits relate to dental services, vision services, mental health services, legal services, automobile services (e.g., mechanic, routine maintenance), and other repair services. However, the disclosed embodiments are not limited to healthcare. For example, some embodiments of the disclosure are described with reference to healthcare services rendered to a patient, and a visit can be considered a physical visit to a healthcare provider and receipt of healthcare services rendered during that physical visit. The term “visit” as used herein refers to an encounter or an instance of receipt of services (or a product). A guarantor also cannot link an account, or assume responsibility for an account, of another guarantor (e.g., a spouse) without a tedious paper request and approval process. As another example, a guarantor responsible for multiple different patients (e.g., dependents) generally cannot view an electronic aggregation of charges for visits of those different patients, especially over time. As an example, presently available healthcare billing systems do not present a guarantor a single electronic statement that includes all charges incurred for multiple disparate visits during a single period. The patient/guarantor interfaces to billing systems, such as to make online bill payments, are fragmented and incomplete, turning a positive patient care experience into an overall negative experience with the healthcare provider.
Patients/guarantors are generally confused by statements generated by existing billing systems.
Presently available healthcare billing systems also are not equipped to elegantly manage patient (or guarantor) account balances.
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